Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it per instructions below. You’ll also need the receipt or proof of purchase.

1. Apparel must be returned unworn, unwashed and with the original tags still attached.  

2. Shoes must be in brand new condition and returned in the original manufacturer's shoe box. Do not place any labels or tape on the manufacturer's shoe box.

3. Racquets must not be used; plastic must still be on the handle and header card must be still on the frame. Returned racquets strung at MatchSet will be credited, minus the cost of string and $30 labor charge.

To start a return, you can contact us at bocaraton@matchset.com. Please note that returns will need to be sent to the return address found on your item's packaging.

If your return is accepted, we’ll send you a return shipping label which will cost $8.90 and be deducted from the refunded amount, as well as instructions on how and where to send your package. 

You can always contact us for any return question at bocaraton@matchset.com. 

Unfortunately, we cannot accept returns on SALE or DISCOUNTED items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
The system will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bocaraton@matchset.com.